This website is operated by Built Right Showroom (referred to as “Built Right/we/our/us”). As a user of this website (referred to as “you/your”) you acknowledge that any use of this website including any transactions you make (“use/using”) is subject to our terms and conditions below (which includes any other important hyper-linked sections e.g. How to use this website, Returns and refunds and Privacy policy. In addition, you will find other useful information within Contact us and FAQs. Please:  

• read through these terms and conditions carefully before using this website 
• print a copy for future reference 
• also read our Privacy policy section regarding your personal information 

Disclaimer

This website may include links to external websites. These links are provided to help you find relevant information that may be of interest. It is your responsibility to decide whether any of these websites are suitable for your purposes. Built Right are not responsible for the content on any external websites.

The use of this website is subject to the following terms of use:

You may:

• Print off a copy of any or all of the pages for your own personal reference

You may not without our express written consent:

Copy (whether by printing off onto paper, storing on disk, downloading or in any other way), distribute (including distributing copies), broadcast, alter or tamper with in any way or otherwise use any material contained in the website except as set out under ‘You may’. These restrictions apply in relation to all or parts of the website

• Remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed off from the website
• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• This website uses cookies to monitor browsing preferences. For more information please see our cookie policy.

Changes to terms and conditions

Built Right may change these terms and conditions and disclaimer set out above from time to time. By browsing this website you are accepting that you are bound by the current terms and conditions and disclaimer and so you should check these each time you revisit the site.

Data protection

Personal details provided to Built Right will only be used in accordance with our privacy policy. By providing your personal details to us you are consenting to their use in accordance with our privacy policy.

Telephone call recording

As part of our ongoing commitment to improve the service to our customers, all outgoing and incoming telephone calls to & from Built Right may be recorded for training purposes.

Complaints procedure

If you’re not completely happy with our service we’d like to hear about it, that way we can put it right. We do everything we can to make sure our customers get the best products and the best service possible, however, sometimes we may not get things right first time.

We want to:

• Make it easy for you to tell us what went wrong
• Give your complaint the attention it deserves
• Resolve your complaint fairly and without delay
• Make sure you are satisfied with how your complaint was handled

How and where to complain

If you are not satisfied with any aspect of our product/service you can tell us about your complaint in the following ways:

In-person: 13-15 Henley St, Birmingham B11 1JB
By Telephone: 01217944944
By email: info@built-right.co.uk

How long will it take?

We will aim to resolve your complaint straight away but if we can’t we will write to you within 10 business days to tell you:

• Why we have not resolved your complaint
• Who is dealing with your complaint
• When we will contact you again

We will usually resolve your complaint quickly, but if it is complex it may take longer.
We will keep you informed on a regular basis but if you need an update please call us on the number above and ask to speak to the person dealing with your complaint.